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CyberGhost VPN Review

Dominik

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If CyberGhost isn’t the coolest name a VPN provider can have, it’s certainly up there. But how well does this solution compare to its alternatives and can it be considered great value for money? That’s what we’re here to find out, so let’s get this review started!


CyberGhost VPN Review Summary
4.06 BSN Score
Pros
Largest server network in the world. No-logging policy. Accepts Bitcoin. Convenient browser extensions.
Cons
Limited P2P (torrenting) support. Convoluted refund policy. Windows client’s instability.
Summary
CyberGhost VPN is a great example of the you-get-what-you-pay-for mantra. It’s a comprehensive, customizable, and beautifully designed service that’s easy to navigate and look at, but it also requires a notable investment on your part. As such, it’s an option for people who know what they want and are willing to pay for it. But if this is your first rodeo with VPNs, you may be better off trying a more streamlined solution until you’re confident you’re willing to pay extra for moving beyond its not-immediately-apparent limitations.
Performance3.5
Privacy & Security5
Ease of Use5
Pricing3

CyberGhost VPN Performance

No VPN can do its thing without some performance degradation. CyberGhost is no different, though judging its network speed proved to be a difficult task as we’ve found individual servers tend to put up oscillating figures, even when comparing nodes under similar loads and situated at similar distances from our physical location.

That’s certainly not ideal, though it’s also not that big of a deal given how we’ve had no issues streaming Netflix in 4K over CyberGhost VPN, for example. Performance, naturally, depends on individual server load, as well as its physical distance to your actual location. Luckily, CyberGhost VPN makes tracking those a breeze thanks to its informative interface.

The sheer size of CyberGhost VPN’s network also ensures you’ll always be able to find a handful of nodes that will deliver consistently great performance. In fact, CyberGhost appears to be the largest VPN company on the planet by infrastructure size. With 7,000 servers spread out over 90 countries, CyberGhost’s network may be the most monstrous thing to come out of Romania after Frankenstein.

What’s less great is the software’s stability on Windows, or lack thereof. We had at least a couple of crashes daily for an entire week, which is definitely not the kind of behavior you’d desire from a VPN. At least there’s a kill switch you can enable that will prevent you from accessing the Internet the moment something goes wrong.

CyberGhost VPN Privacy & Security

CyberGhost VPN is up there with the best providers of virtual private networks when it comes to security and privacy. The platform’s no-logging policy is transparent and consumer-friendly, whereas the fact it accepts Bitcoin as payment details pairs nicely with the privacy-minded concept of VPNs. You’d be surprised how many companies in the segment refuse to deal with people who don’t hand out their credit card info to anyone who asks for it.

The Smart Rules section of the desktop app also comes with a broad range of options meant to help you automate CyberGhost VPN. Additionally, the software can help protect your router and act as a comprehensive ad blocker. It also comes with browser extensions for Mozilla Firefox and Google Chrome, leaving you free to pick and choose exactly how you want to implement its many functionalities into your daily routine.

CyberGhost VPN Warrant Canary

CyberGhost VPN does not keep a warrant canary repository of any sorts. While that’s not ideal, it’s also hardly a deal-breaker when you keep the aforementioned no-logs policy in mind. In almost every realistic scenario, the company shouldn’t be able to comply with law enforcement and/or DMCA data requests because it simply doesn’t keep such information, so you should assume no one came knocking on its door to inquire about your individual activities.

It surely would have been nice if we had this extra piece of mind, but it’s not surprising CyberGhost isn’t dedicating any additional resources toward making it a reality. You can take a look at our comprehensive overview of warrant canaries for more details on why you should care about this curiously named and ingeniously devised concept.

CyberGhost VPN Ease of Use

CyberGhost is a textbook example of good design; despite being rich in features, the software’s pretty easy to navigate as its menu structure and setting categorization simply makes sense. Its server selection screens are also a thing of beauty, allowing you to sort through hundreds of nodes by distance, load, and country, as well as favorite them.

You may think that’s not worthy of praise and is merely common sense, but you’d be surprised how many virtual private networks fail to deliver on this front. Even ProtonVPN struggles to juggle between a comparably large number of functionalities, and we’re talking about one of the best in business here, so let’s not undersell CyberGhost in this regard.

CyberGhost VPN Pricing

While not on the overly expensive side, CyberGhost VPN isn’t cheap, unless you commit to a three-year plan which equates to under $3 a month. What’s more, the firm is reluctant to let you test-ride its offerings for long. It’s hence only offering a measly day’s worth of trialing, and you’ll need to play the affiliate game to get anything more out of it for free.

We’re also not too thrilled about its refund policy which is convoluted at best and maliciously confusing at worst. Namely, if you’re on a monthly plan, you can only ask for your money back within the first two-weeks. That’s not a problem per se, even though it’s worse than the industry-standard 30-day policy. However, CyberGhost VPN is aggressively advertising an entirely different figure, one that says you have 45 days to get a refund, no questions asked. What it fails to mention in any font larger visible to the naked eye is that you first have to shell out over $60 for a longer subscription.

CyberGhost VPN Review Summary

CyberGhost VPN is a great example of the you-get-what-you-pay-for mantra. It’s a comprehensive, customizable, and beautifully designed service that’s easy to navigate and look at, but it also requires a notable investment on your part.

As such, it’s an option for people who know what they want and are willing to pay for it. But if this is your first rodeo with VPNs, you may be better off trying a more streamlined solution until you’re confident you’re willing to pay extra for moving beyond its not-immediately-apparent limitations.


Editor’s Note

BSN’s CyberGhost VPN Review has been written by Dominik Bosnjak, a long-time VPN-user-turned-advocate who spends more time scrutinizing VPN Providers on a daily basis than he’d like to admit. When he isn’t writing VPN Guides and covering general Tech News, he’s probably spending time with his dog, video games, or both. Fun fact: the Shih Tzu in question is the only remaining creature in Dominik’s life who hasn’t told him they’re sick of him talking about Best VPN practices and government-sponsored erosion of digital privacy which made using the Internet less convenient over the years. He occasionally dabbles in video editing, Wall Street memes, and demonstrating a remarkable lack of guitar-playing ability.

If you want more tidbit-sized rants about any of those things, you can find him on Twitter @dddominikk.

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